Survey responses track directly into existing customer profiles, facilitating actionable results. There is no manual entry and results are readily accessible.
Keep Your Finger On The Pulse . . . Unlock Better Customer Insights with CRM Integrated Surveys
Turn customer feedback into action from surveys that add valuable input to your CRM customer profile.
In a competitive market, customer insight gives you an edge. CRM integrated surveys provide a simple, automated way to collect feedback and store it directly in GoldMine. Instead of managing separate tools, you get a unified solution where each response improves your understanding of your customer journey or level of satisfaction.
Survey results can automatically trigger messages to customers or alerts to your staff. This ensures nothing falls through the cracks.
Benefit From Survey Data Stored In GoldMine
Whether it's maintaining your ISO compliance or measuring customer satisfaction, survey information stored in GoldMine can help your company:
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View feedback alongside purchase history
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Trigger follow-up actions automatically
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Personalize future interactions based on customer responses
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Identify trends and satisfaction levels in real time
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Identify cross-sell and upsell opportunities
Use Survey Results To:
Trigger surveys to be sent after major touchpoints like purchases, support tickets, onboarding milestones. Use responses to send reminders, score responses, or escalate issues.
CRM-integrated surveys help you identify friction points early, respond faster, and demonstrate that customer opinions drive your improvements.
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Customer satisfaction trends
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Product-specific issues
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Support team performance
